NovaMed Aesthetics
Med Spa and Cosmetic Clinic, launched 2020
Code Meets Bagel showed NovaMed that growth in aesthetics is not just about more leads. It is about speed, consistent follow up, and frictionless scheduling. With automation running the patient journey, NovaMed turned high demand into predictable revenue.
Services
- AI Lead Follow Up
- Automated Scheduling
- Treatment Pipeline Systems
Challenge
NovaMed was getting plenty of inquiries from Instagram and walk ins, but most never turned into appointments. Messages sat unread, staff replied hours or days later, and consultations were booked manually over the phone. Membership renewals and treatment upgrades slipped through the cracks, leaving revenue sitting idle.
Solution
- AI trained on NovaMed's style answered DMs, texts, and form submissions instantly with personalized responses.
- Automated consultation scheduler offered time windows based on provider availability and service category.
- Triggers detected when a patient reached the ideal window for maintenance injections and sent renewal reminders automatically.
- Treatment history generated personalized plan recommendations, upsell opportunities, and post care instructions with safety guidelines.
- Membership billing and renewals were automated, with failed payment rescue sequences handled through text and email.
Impact
- Response time dropped from hours to seconds, increasing consult bookings by over 55%.
- Staff reduced manual scheduling tasks by 30 to 40 hours every month.
- Membership renewals increased without sales calls, and more patients opted into long term care plans.
- Providers spent more time performing treatments and less time doing admin tasks.
- NovaMed scaled appointment volume without hiring additional front desk staff.